This policy describes the information we process to support Roady.
I. What kinds of information do we collect?
To provide the Roady service, we must process information about you. The types of information we collect depends on how you use Roady.
Things you and others do and provide.
Information and content you provide. We collect the content, communications and other information you provide when you use Roady, including when you sign up for an account, create or share content, and message or communicate with others. This can include information in or about the content you provide (like metadata), such as the location of a photo or the date a file was created. It can also include what you see through features we provide, such as our camera, so we can do things like suggest masks and filters that you might like, or give you tips on using camera formats. Our systems automatically process content and communications you and others provide to analyze context and what's in them for the purposes described below.
Networks and connections. We collect information about the people, events, accounts, locations, hashtags, and groups you are connected to and how you interact with them across Roady, such as people you communicate with the most or activities you participate in. We also collect contact information if you choose to upload, sync or import it from a device (such as address book or call log or SMS log history), which we use for things like helping you and others find people you may know and for the other purposes listed below.
Your usage. We collect information about how you use Roady, such as the types of content you view or engage with; the features you use; the actions you take; the people or accounts you interact with; and the time, frequency and duration of your activities. For example, we log when you're using and have last used Roady, and what activities (Gyggs), videos and other content you create, share, and view on Roady. We also collect information about how you use features like our camera.
Information about transactions made on Roady. If you use Roady for purchases or other financial transactions (such as when you split costs associated with an event), we collect information about the purchase or transaction. This includes payment information, such as your credit or debit card number and other card information; other account and authentication information; and billing, shipping and contact details.
Things others do and information they provide about you. We also receive and analyze content, communications and information that other people provide when they use Roady. This can include information about you, such as when others share or comment on a photo of you, send a message to you, or upload, sync or import your contact information.
As described below, we collect information from and about the computers, phones, connected TVs and other web-connected devices you use that integrate with Roady, and we combine this information across different devices you use. For example, we use information collected about your use of Roady on your phone to better personalize the content (including ads) or features you see when you use Roady on another device, such as your laptop or tablet, or to measure whether you took an action in response to an ad we showed you on your phone on a different device.
Information we obtain from these devices includes:
Device attributes: information such as the operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, and plugins.
Device operations: information about operations and behaviors performed on the device, such as whether a window is foregrounded or backgrounded, or mouse movements (which can help distinguish humans from bots).
Identifiers: unique identifiers, device IDs, and other identifiers, such as from games, apps or accounts you use, and Family Device IDs (or other identifiers unique to Roady associated with the same device or account).
Device signals: Bluetooth signals, and information about nearby Wi-Fi access points, beacons, and cell towers.
Data from device settings: information you allow us to receive through device settings you turn on, such as access to your GPS location, camera or photos.
Network and connections: information such as the name of your mobile operator or ISP, language, time zone, mobile phone number, IP address, connection speed and, in some cases, information about other devices that are nearby or on your network.
Cookie data: data from cookies stored on your device, including cookie IDs and settings.
Information from partners.
Advertisers, app developers, and publishers can send us information through Roady they use, including our social plug-ins (such as the share button), Roady Login, SDKs, or our APIs. These partners provide information about your activities off Roady—including information about your device, websites you visit, purchases you make, the ads you see, and how you use their services—whether or not you have a Roady account or are logged into Roady. For example, an event company could use our API to tell us what events you’ve attended, or a food catering company could tell us about a purchase you made on its platform. We also receive information about your online and offline actions and purchases from third-party data providers who have the rights to provide us with your information.
Partners receive your data when you visit or use their services or through third parties they work with. We require each of these partners to have lawful rights to collect, use and share your data before providing any data to us.
II. How do we use this information?
We use the information we have (subject to choices you make) as described below and to provide and support the Roady Products and related services described in the Roady Terms. Here's how:
Provide, personalize and improve Roady.
We use the information we have to deliver Roady, including to personalize features and content (including the Road, Gygg, event/ logistic suggestions, and ads) and make suggestions for you (such topics or experiences you may be interested in) on and off Roady. To create a personalized Roady service that is unique and relevant to you, we use your connections, preferences, interests and activities based on the data we collect and learn from you and others (including any data with special protections you choose to provide); how you use and interact with Roady; and the people, places, or things you're connected to and interested in on and off Roady.
Location-related information: We use located-related information-such as your current location, your friends’ locations, where you live, the places you like to go, and the businesses and people you're near-to provide, personalize and improve Roady, including ads, for you and others. Location-related information can be based on things like precise device location (if you've allowed us to collect it), IP addresses, and information from your and others' use of Roady Services (such planned future locations, events you attend or plan to attend, and places you’ve saved).
Product research and development: We use the information we have to develop, test and improve Roady, including by conducting surveys and research, and testing and troubleshooting new products and features.
Face recognition: If you have it turned on, we use face recognition technology to recognize you in photos, videos and camera experiences. The face-recognition templates we create may constitute data with special protections under the laws of your country. If we introduce face-recognition technology to your Roady experience, we will let you know first, and you will have control over whether we use this technology for you.
Ads and other sponsored content: We use the information we have about you-including information about your interests, actions and connections-to select and personalize ads, offers and other sponsored content that we show you.
Provide measurement, analytics, and other business services.
We use the information we have (including your activity off Roady, such as the websites you visit and ads you see) to help advertisers and other partners measure the effectiveness and distribution of their ads and services, and understand the types of people who use their services and how people interact with their websites, apps, and services.
Promote safety, integrity and security.
We use the information we have to verify accounts and activity, combat harmful conduct, detect and prevent spam and other bad experiences, maintain the integrity of Roady, and promote safety and security on and off Roady. For example, we use data we have to investigate suspicious activity or violations of our terms or policies, or to detect when someone needs help.
Communicate with you.
We use the information we have to send you marketing communications, communicate with you about Roady, and let you know about our policies and terms. We also use your information to respond to you when you contact us.
Research and innovate for social good.
We use the information we have (including from research partners we collaborate with) to conduct and support research and innovation on topics of general social welfare, technological advancement, public interest, health and well-being.
III. How is this information shared?
Your information is shared with others in the following ways:
Sharing on Roady Products
People and accounts you share and communicate with
When you share, create, and communicate using Roady, you choose the audience for what you share. For example, when you share on Roady, you select the audience for the content, such as a group with which you’ve created a Gygg, all of your Roadies, the public, or a customized list of people. Similarly, when you use Roady chat to communicate with people or businesses, those people and businesses can see the content you send. Your network can also see actions you have taken on Roady, including engagement with ads and sponsored content, as well as events you’ve coordinated.
Public Information can be seen by anyone, on or off Roady, including if they don't have an account. This includes your Roady username; any information you share with a public audience; information in your public profile on Roady; and content you share on a Roady Page, public Roady account or any other public forum. You, other people using Roady, and we can provide access to or send public information to anyone on or off Roady, in search results, or through tools and APIs. Public information can also be seen, accessed, re-shared or downloaded through third-party services such as search engines, APIs, and offline media such as TV, and by apps, websites and other services that integrate with Roady.
You should consider who you choose to share with, because people who can see your activity on Roady can choose to share it with others on and off Roady, including people and businesses outside the audience you shared with. For example, when you share a post on the Road or send a message to specific friends or accounts, they can download, screenshot, or reshare that content to others across or off Roady, in person or other digital spaces. Also, when you comment on someone else's content or react to their content, your comment or reaction is visible to anyone who can see the other person's content, and that person can change the audience later.
People can also use Roady to mention or tag you at a location in a post, or share information about you in their posts or messages.
Information about your active status or presence on Roady.
People in your networks can see signals telling them whether you are active on Roady, including whether you are currently active on Roady Chat, The Road, or when you last used Roady.
Apps, websites, and third-party integrations on or using Roady.
When you choose to use third-party apps, websites, or other services that use, or are integrated with, Roady, they can receive information about what you post or share. For example, when you register or buy tickets for an event with your Roady friends or use a Roady Share button on a website, the event platform or website can receive information about your activities and details surrounding the event or receive a comment or link that you share from the website on Roady. Also, when you download or use such third-party services, they can access your public profile on Roady, and any information that you share with them. Apps and websites you use may receive your list of Roady friends if you choose to share it with them. But apps and websites you use will not be able to receive any other information about your Roady friends from you, or information about any of your Roady followers (although your friends and followers may, of course, choose to share this information themselves). Information collected by these third-party services is subject to their own terms and policies, not this one.
If the ownership or control of all or part of Roady or their assets changes, we may transfer your information to the new owner.
Sharing with Third-Party Partners
We work with third-party partners who help us provide and improve Roady, which makes it possible to operate Roady and provide free services to people around the country. We also impose strict restrictions on how our partners can use and disclose the data we provide. Here are the types of third parties we share information with:
We provide advertisers with reports about the kinds of people seeing their ads and how their ads are performing, but we don't share information that personally identifies you (information such as your name or email address that by itself can be used to contact you or identifies who you are) unless you give us permission. For example, we provide general demographic and interest information to advertisers (for example, that an ad was seen by a woman between the ages of 25 and 34 who lives in San Diego and likes cooking classes to help them better understand their audience. We also confirm which Roady ads led you to make a purchase or take an action with an advertiser.
We share information about you with companies that aggregate it to provide analytics and measurement reports to our partners.
Vendors and service providers.
We provide information and content to vendors and service providers who support our business, such as by providing technical infrastructure services, analyzing how Roady is used, providing customer service, facilitating payments or conducting surveys.
Researchers and academics.
We also provide information and content to research partners and academics to conduct research that advances scholarship and innovation that support our business or mission, and enhances discovery and innovation on topics of general social welfare, technological advancement, public interest, health and well-being.
Law enforcement or legal requests.
We share information with law enforcement or in response to legal requests in the circumstances outlined below.
IV. How can I manage or delete information about me?
We provide you with the ability to access, rectify, port and erase your data.
We store data until it is no longer necessary to provide our Roady services and products, or until your account is deleted - whichever comes first. This is a case-by-case determination that depends on things like the nature of the data, why it is collected and processed, and relevant legal or operational retention needs.
When you delete your account, we delete things you have posted and shared, such as your Gygg photos and posts to the Road, and you won't be able to recover that information later. Information that others have shared about you isn't part of your account and won't be deleted. If you don't want to delete your account but want to temporarily stop using Roady, you can deactivate your account instead. To delete your account at any time, please visit the Roady Settings.
V. How do we respond to legal requests or prevent harm?
We access, preserve and share your information with regulators, law enforcement or others:
In response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the United States when we have a good-faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.
When we have a good-faith belief it is necessary to: detect, prevent and address fraud, unauthorized use of our services, violations of our terms or policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or services), you or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm. For example, if relevant, we provide information to and receive information from third-party partners about the reliability of your account to prevent fraud, abuse and other harmful activity on and off Roady.
Information we receive about you (including financial transaction data related to purchases made with Roady) can be accessed and preserved for an extended period when it is the subject of a legal request or obligation, governmental investigation, or investigations of possible violations of our terms or policies, or otherwise to prevent harm. We also retain information from accounts disabled for terms violations for at least a year to prevent repeat abuse or other term violations.
VI. How do we operate and transfer data as part of our global services?
We share information globally, both internally within the Roady, and externally with our partners and with those you connect and share with around the world in accordance with this policy. Your information may, for example, be transferred or transmitted to, or stored and processed in the United States or other countries outside of where you live for the purposes as described in this policy. These data transfers are necessary to provide the services set forth in the Roady Terms and to globally operate and provide Roady to you. We obtain your consent for these data transfers to the United States and other countries.
VII. How will we notify you of changes to this policy?
We'll notify you before we make changes to this policy and give you the opportunity to review the revised policy before you choose to continue using Roady.
VIII. How to contact Roady with questions
If you have questions about this policy, you can contact us as described below.
You can contact us online or by mail at:
222 W Merchandise Mart
Chicago, IL 60654